Refund and cancellation policy

Last updated: 11 November 2026

This policy covers plans and services you buy from WebPlatform. If you run a store on WebPlatform, refunds to your own customers follow the refund policy you publish for your store.

7-day refund on your first payment

If WebPlatform is not right for you, ask for a refund within 7 days of your first payment for a plan and we will refund that payment in full. No reason is needed.

• Renewal payments are not refunded. Cancel before the renewal date to avoid the next charge.
• Domain names, and charges passed on from other providers (such as WhatsApp, SMS or payment-gateway fees), are not refundable once used or registered, because we cannot recover them.

Cancel anytime

You can cancel at any time. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for. To cancel, email support@webplatform.co.in from your account email, or use the contact page. We confirm every cancellation by email.

How refunds are paid

To ask for a refund, email support@webplatform.co.in with your account email and the payment date. Approved refunds go back to the original payment method; banks and payment providers usually take 5 to 7 working days to show the money in your account.

Your data after cancelling

After your plan ends you can still ask us to export or delete your data. See data deletion and our privacy policy.

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