Customer implementation / Healthcare

A clearer digital front door for TMCC.

How WebPlatform brings specialist care information and the appointment journey together for Tirthankar Mahavir Cancer Clinic.

Dehradun, IndiaWebsite + appointmentsPublic implementation walkthrough

01 / The challenge

Make the next step clear.

People exploring specialist care need more than a list of services. They need to understand the clinic’s approach, find practical information and know how to request a consultation.

The implementation focuses on that journey: connect care information, patient FAQs and clinic contact details to a visible appointment route, within TMCC’s own branded website.

This case study documents the delivered experience. It does not claim a measured improvement over TMCC’s previous website.

02 / Implementation

One connected patient journey.

Built around the public website and the clinic’s appointment workflow.

  1. Introduce the clinic and its services

    A dedicated healthcare theme presents specialist consultation, treatment planning and ongoing support, with clear routes to more information.

  2. Put appointment actions within reach

    Consultation calls to action lead visitors to the appointment page, where they can explore scheduling options or request a preferred time.

  3. Support the questions around a visit

    Patient guidance, contact details and appointment-status lookup support the steps before and after an appointment request. Clinical decisions and patient communication stay with the clinic team.

04 / Results

What the implementation delivers.

A branded public presence

Care information, clinic guidance and contact routes are available within TMCC’s website.

A direct appointment route

Visitors can move from learning about the clinic to the appointment workflow without searching for a separate tool.

A connected information journey

Service pages, FAQs and appointment actions support a consistent path through the website.

Build your next customer journey

Bring your website and appointments together.

Talk to us about the information your visitors need and the workflow your team needs to support them.

Choose your WebPlatform starting point

Start with the business result you need now.

Create one merchant account, activate the relevant module, connect your existing channel, and validate a test journey before launch. You can add more modules later.

Ready to start with WebPlatform?

Register your merchant account, choose the first module, connect and validate it, then invite your team when the workflow is ready.